FAQ

Here you will find solutions to your questions. The FAQs refer to our product contactSync Online and related processes.

If you are unable to find anything or you have any questions, please contact our e-mail support at support@netsec.de, which will be glad to assist you.

Where is your data stored and processed?

We save all of the Data we require in Microsoft Azure SQL Databases in Europe.

We currently use the Azure Datacenters in Amsterdam and Ireland. In the Future we plan to be able to offer you a selection of Datacenters so you can choose if you would prefer a purely “German” cloud.

We try to save as little personal data as possible.

For more info please check our Data Protection Policy or contact us directly.

The protection of your data is our number 1 priority.

How do I test contactSync Online?

The login button in the navigation menu will bring you to our service. Authentication is handeled by Microsoft with OpenID and Azure Active Directory. Single Sign On (SSO) is supported.

The trial period starts when you create your first import.

How do I get a license?

You can manage your licenses via the menu point “Licenses”. There you can see your current licenses, book more or remove the ones you no longer require.

Alternatively, you can talk to one of our Sales Reps and they will be able to help you further.

How do I cancel my subscription?

Send us a mail sales@netsec.de or remove all of the licenses under https://app.contactsynconline.com/Licenses.

You can also remove the application “contactSync Online” from your Azure Active Directory via the portal(https://portal.azure.com)

-> Azure Active Directory
-> Classic Portal
-> Applications
-> contactSync Online from NETsec GmbH & Co. KG
-> Manage Permissions
-> Remove Permissions.

How many licenses do I need?

The amount of user/mailboxes where you like to add the contacts.

For Example: You have 3 user/mailboxes where you would like to import 8 contacts, so you require 3 licenses.

What is a share?

A share is a deployment of users(contacts) and groups, which can be used within your own organization or a partner’s.

Shares are free and are not licensed separatly. You can offer your partners contact information this way.

Shares are the basis for an import.

How can I share my Share?

Simply send your partner the Share ID you would like to share with them, they must then add this share ID to one of their Imports.

What is an Import?

An import is the configuration of which users will recieve the contacts from a Share.

You can only reference one Share per import.

When and how often can I run an Import?

Imports are automcatically scheduled to run daily.

Currently it is not possible to run the import more than once but we are currently working on a premium model.